Delivery

Connection utilise state of the art logistic systems to facilitate deliveries to our customer’s premises.

Delivery Schedules
All standard Connection deliveries are made on tailgated vehicles to the designated warehouse of the customer. The standard delivery service operates Monday to Friday, with deliveries to a customer’s warehouse between 7am and 7pm.

Connection delivers to mainland UK post codes on a fortnightly schedule with the majority of areas delivered to on a weekly basis at our discretion, the collection will be arranged to coincide with the deliveries made in your area. On receipt of your official purchase order, an order acknowledgement will be returned to you detailing the week ending your delivery will be made. Our Customer Services team will contact you between 24 and 48 hours prior to book the delivery in.

Small Order Charges
For a customer warehouse delivery, where the net order value is below £500, a charge of £50 will be applied. All small order deliveries will be made in line with our scheduled tailgate delivery.

Direct Deliveries
Where requested, deliveries can be made direct to site. For specific deliveries with a net order value between £5,000 and £10,000 there will be no delivery charge providing the delivery is made in line with our scheduled tailgate delivery.

For all specific deliveries where the net order value is below £5,000, a fee of £150 will be applied to all direct delivery requests. The delivery day for such deliveries will be inline with our scheduled tailgate delivery program.

Requests for a specific delivery date and time can also be facilitated; however additional charges will be made to meet this requirement. Details of the specific costs will depend on the size of delivery and the date required. Full details of these can be obtained through our customer services team.

Large Deliveries
On deliveries where the individual delivery is above £10,000 net order value, then the customer can specify the delivery date and time. These deliveries will not be chargeable, providing the date and time specified is Monday – Friday between 8am and 5pm.

Connection delivers products on vehicle types most suited to the size and specification of the products being delivered. Where the customer places restrictions on the type and size of vehicle used, additional charges will be applied to the delivery to cover such requests.

Installation
All our deliveries are based on a tailgate service, with unloading to the rear of the vehicle. Connection can, with sufficient notice, offer an installation service. This additional service is chargeable and details of the specific charges can be obtained through our customer service team.

Order Postponement
Where a customer advises Connection of a postponement of an order giving a minimum of a weeks notice from the scheduled delivery, no charge will be made providing the order is rescheduled for delivery.

If the postponement of an order is advised to Connection with less than one weeks notice, Connection will raise charges to cover for storage and handling of the products on order.

All requests for postponement must be in writing.

Checking the Delivery
All items must be individually counted.

Our logistics partner will not accept any signatures marked "UNCHECKED". Please verify the number of items received with the number shown on the delivery document which you are required to sign.

You must only sign for the actual number of items received, any discrepancies to the advised quantities must be written on the delivery documentation.

Neither our logistics provider nor ourselves will be held responsible for any shortages found after the delivery paperwork has been signed.

Damaged Goods
Any visible damage on delivery must be signed as such on the delivery documentation.

If any items should arrived damaged, including water damaged, you must sign the carriers note as "damaged".

All damages must be notified to our offices within 48 hours of the delivery. Neither our logistics provider nor ourselves can accept responsibility if we are informed after this time period.

Goods for Collection
Only goods that have been pre advised for collection will be accepted by our delivery driver.

All goods that are to be returned to Connection must be advised to our Customer Service Team 72 hours before the date of your standard delivery.